Displaying items by tag: TCP code

Australian telco complaints have declined year-on-year, claims the latest Communications Alliance Complaints-in-Context Report.

The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates “long-held consumer concerns” about the suitability of self-regulation to protect telecommunications consumers, according to the peak body for consumer representation in communications.

An Australian Communications Media Authority (ACMA) investigation has found that BSC WA, trading as Star Telecom, transferred customers to its services without their consent, breaching the Telecommunications Consumer Protections (TCP) Code.

Teleforce, trading as Urban Telecom, is facing probe after the Australian Communications and Media Authority found that its sales representatives had not been appropriately trained.

Communications Alliance members and stakeholders have met more than 70 times in recent months to introduce draft reform packages to the Telecommunications Consumer Protections (TCP) Code.

The Australian Communications and Media Authority has fined Australia's largest internet provider Telstra more than $3 million for charging customers for inactive internet services over an 11-year period.

The Australian Communications and Media Authority has launched an investigation following a consumer complaint after Brisbane-based telco provider SkyMesh breached the rules by not providing a summary for post-paid internet services it sold over the phone to around 11,600 customers between August 2019 and July 2023.

Satellite internet company Starlink, which is operated by Elon Musk’s aerospace company SpaceX, is in hot water after it did not specify the end date of a “limited time offer” advertised on its website, and may possibly face a penalty of $250,000 for breaching directions, according to the Australian Communications and Media Authority.

Eight telcos have breached the Telecommunications Consumer Protections Code after they failed to provide a warning to help customers avoid service restrictions, suspensions, or disconnections, the Australian Communications and Media Authority found.

The Australian Communications and Media Authority has ordered telcos AirTel, Just ISP, New Sprout, City Communications, 1Telecom, and PennyTel to comply with the Telecommunications Consumer Protections Code after failing to submit compulsory compliance statements in 2021 and fined Exetel for $13,320 after also failing to submit the same documents in 2019.

A new report from the Australian Communications and Media Authority (ACMA) has found that more than 28,000 residential and over 2,000 small business customers entered into a financial hardship arrangement with their telco in the 2020–21 financial year.

The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based telco Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website.

Telcommunications service providers have just until the start of September to provide information on their compliance with the revised Telecommunications Consumer Protections Code (TCP Code) to the telecommunications regulator regulator, ACMA.

Australia’s telecommunications industry is pushing for stricter rules around credit assessment and selling practices to provide greater protection for Australian communications consumers.

The Labor Party has welcomed the scope of expansion of the Complaints in Context reporting process for the telecommunications industry, describing the proposed changes as a sensible and pragmatic measure.

The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.

Communications Compliance says Australian consumers are now more informed than ever about telecommunications offerings, with 377 telecoms services providers meeting their compliance obligations under the Telecommunications Consumer Protections Code (TCP) this year.

A failure to deal with customer complaints promptly has resulted in Internet service provider NetCube being ordered by the Australian Communications and Media Authority (ACMA) to comply with the complaints-handling requirements of the Telecommunications Consumer Protection Code.

ACMA, the Australian Communications and Media Authority, has ‘approved updated compliance and monitoring arrangements for telecommunications providers under the Telecommunications Consumer Protections Code (TCP Code).’

Telco Comms Service Ops – previously known as SoleNet – has repeatedly breached the Telecommunications Consumer Protections Code (TCP) – including twice in recent weeks - and now faces penalties from the Australian Communications and Media Authority (ACMA).